Customer Experience

Customer Onboarding & Continued Support

Every Lattice customer has access to our Customer Experience team who have helped 4,500+ organizations create a performance management and engagement program they love. We believe that a successful experience with our platform starts with a seamless implementation process coupled with continued support throughout the journey with Lattice.


Overall customer satisfaction rating on G2
Ease of use
Ease of setup
Meets requirements
Quality of support
Ease of doing business with
Ease of Admin
Photo of Gillian Heltai
We know your people are everything. That’s why 
our Customer Experience Team is committed to making sure that you feel welcomed and successful from the moment you begin with Lattice so that you can focus your time and energy on the things that matter the most - building the best workplace and culture for your people.”
Gillian Heltai  —  Chief Customer Officer

From our Customers

Lattice helps companies identify the moments, experiences, and relationships that make employees the most engaged, and gives data-driven people teams the power to drive change and measure impact.

Learn more
Photo of Alli Myatt
The thing that most impresses me is how responsive the team is. The team is not only open to feedback, you do something with it. It's so inspiring to see a company that actually acts on client feedback quickly. I know so many of the improvements are connected to your responsiveness to your clients. So thanks for a great product!  We love it!”
Alli Myatt —  COO at Teaching Trust
With Lattice, we found the opportunity to maintain a pulse on how employees are feeling across all our locations while keeping them engaged and focused on their growth and development.”
Melisa Guerbi—  Director of People and Culture

Partnership from Day 1

Onboarding Schedule

  • Kick-off call to determine goals and launch priorities
  • Configuration and integration guidance
  • HR admin, manager, and employee training
  • Live webinars focused on best practices and adoption strategies

Executive Business Reviews

  • Revisit business objectives and discuss usage
  • Product roadmap updates & feature adoption recommendations
  • Iterate upon existing people success program

Onboarding Content

  • Access over 150 quick video tutorials about every Lattice feature
  • Designated curricula for admins, managers, and employees
Learn more about the University

Ongoing Support

  • In-app chat and email support
  • Exclusive virtual events and webinars for product updates and feature best practices
Visit our Help Center

Want to explore more?

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