Customer Experience

Customer Onboarding & Continued Support

Every Lattice customer has access to our Customer Experience team who have helped 4,500+ organizations create a performance management and engagement program they love. We believe that a successful experience with our platform starts with a seamless implementation process coupled with continued support throughout the journey with Lattice.
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Ease of use

95%

Ease of setup

94%

Meets requirements

95%

Quality of support

94%

Ease of doing business with

96%

Ease of Admin

91%

We know your people are everything. That’s why  our Customer Experience Team is committed to making sure that you feel welcomed and successful from the moment you begin with Lattice so that you can focus your time and energy on the things that matter the most - building the best workplace and culture for your people.”

Gillian Heltai — Chief Customer Officer

Silver Stevie® Award

Customer Service Department of the Year.

Lattice University

Learn how to take advantage of everything Lattice has to offer. Find solutions to challenges and new capabilities in the platform to continue building high-performing and engaged teams.

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Lattice Advisory Services

Developing a People strategy can be complicated — that’s why we’re here. From getting started guides to researched and data-backed planning, meet the team that’s making People Success a little more navigable.

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Change Management Hub

Change is always tricky. But with our collection of fully customizable resources, we can help you make a smooth introduction of Lattice so everyone at your company will be excited to get started.

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From our Customers

Lattice helps companies identify the moments, experiences, and relationships that make employees the most engaged, and gives data-driven people teams the power to drive change and measure impact.

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The thing that most impresses me is how responsive the team is. The team is not only open to feedback, you do something with it. It's so inspiring to see a company that actually acts on client feedback quickly. I know so many of the improvements are connected to your responsiveness to your clients. So thanks for a great product! We love it!”

Alli Myatt — COO at Teaching Trust

With Lattice, we found the opportunity to maintain a pulse on how employees are feeling across all our locations while keeping them engaged and focused on their growth and development.”

Melisa Guerbi— Director of People and Culture